Queue Assist Pass

To better support guests while maintaining ride safety, Emerald Park is trialing two types of Queue Assist Pass.

1. QAP ASSISTED ACCESS WITH COMPANION SUPPORT

This pass applies to:

• Guests under 16 years of age, and/or
• Guests who require a companion or carer to safely:
  • Enter and exit ride vehicles
  • Understand and follow safety instructions
  • Assist with evacuation procedures, if required

A named companion (aged 18+) must be present when using QAP queue lines and on certain rides – See List of attractions below

 2. QAP – INDEPENDENT ACCESS (NEW TRIAL FOR 2026)

This pass is available to:

• Guests aged 16 and over
• Guests who do not require a companion to safely access, ride, and evacuate rides independently

To apply for this pass, guests will be asked a small number of self-assessment questions on arrival.

Why do we ask these questions?

These questions help us confirm that ride safety requirements can be met independently. They are not a test and do not require medical disclosure — they are simply used to ensure that each guest can safely enjoy our rides.

Based on responses, rides may require a companion for safety reasons.

Please note that the Independent QAP is a new process being introduced this season on a trial basis, developed following feedback from QAP users during the 2025 season. Our aim is to make positive improvements for our guests, and we will continue to review feedback throughout the season. As with all processes, we may review, amend, or withdraw the trial if operational requirements require it.

This option is available to Guests aged 16+, if there is any doubt that a guest applying is over 16 , Photo ID will be required.

The Queue Assist Pass is intended for guests who experience significant difficulty waiting in standard queues due to additional needs or medical conditions.

This service is intended for guests who, because of their condition, may experience significant difficulty in a conventional queue setting, including:

• Guests with cognitive, developmental, or neurodivergent conditions who may find prolonged waiting, crowded environments, or unpredictable wait times distressing
• Guests who experience sensory sensitivities that make busy or enclosed queue areas overwhelming
• Guests who may have difficulty with social communication or understanding queue expectations
• Guests with medical or physical conditions that prevent them from standing for extended periods

Eligibility is based on the impact of the condition in a queue environment rather than a specific diagnosis.

if you believe you require a Queue Assist Pass for a reason not listed above, you may apply and provide supporting information to help us understand your needs.

IMPORTANT NOTES

• QAPs are not issued for temporary injuries, Short Term conditions, recent surgeries, or conditions that prevent safe ride use.
• All guests must meet ride safety requirements If documentation confirms an inability to queue but conflicts with ride safety policies, a QAP cannot be issued
• In some cases, guests may be referred to Emerald Park’s medical team for individual assessment

A Queue Assist Pass covers:

• One eligible guest with additional needs (the QAP passholder)
• One named companion or carer, where required.
• Up to two additional accompanying guests – 3 if no companions required

Access is provided through designated QAP queue lines, with boarding managed fairly alongside the general queue.

QAPs are issued on the day of your visit at Admissions

A QAP application form must be completed and signed by:

• The guest, or
• A named companion/carer (18+)

Supporting documentation to demonstrate your requirements for a QAP must be presented at the time of application

QAPs are issued during standard operating hours only and may not be available during special events.

Having a registered additional need does not automatically qualify a guest for a QAP. Due to high demand, we kindly ask that only those who genuinely require this service apply. To keep the Queue Assist Pass system running efficiently, we encourage guests to use it only when necessary. Your cooperation helps us provide the best experience for all visitors.

Acceptable documentation must:

• Clearly confirm an inability to queue
• Confirm that ride safety requirements can be met

Accepted examples include:

• A valid additional needs ID (e.g. JAM or ASIAM card)
• An official letter or form stating the guest’s additional need and inability to queue
• A letter from a qualified professional (GP or consultant), dated within the last two years

All forms/Letters must include Guest name and confirm an inability to queue.

Our team cannot assess medical conditions, so documentation must be clear and signed by a qualified professional.

IMPORTANT NOTES

If a guest’s documentation confirms an inability to queue but conflicts with Emerald Park’s ride safety policies, a Queue Assist Pass will not be issued.

In certain cases, additional identification may be required before a pass is issued.

We appreciate your understanding and cooperation in ensuring a smooth experience for all guests

Guests approved for a Queue Assist Pass (QAP) will receive:

• A Queue Assist Pass card issued in the name of the approved guest and their nominated companion (If required)
• A Queue Assist wristband for the approved guest and their companion, in addition to the standard park wristband. These must be worn at all times to access the service.

Up to 3 additional unnamed guests may also be issued with Queue Assist wristbands (one to be companion if required), allowing them to accompany the approved guest on suitable attractions.

Important:
All guests using the Queue Assist service must wear their allocated wristband. Access to the service will not be permitted without the correct wristband.

The approved guest, and up to three additional wristband holders (1 to be companion if required) may enter rides via the designated Queue Assist entrance.

Guests without a Queue Assist wristband are not permitted to join this queue. Misuse of the service may result in the pass being withdrawn.

The Queue Assist Pass must be presented to a team member at the designated boarding point for each ride. A valid space must be recorded for every ride experience.

Access is managed fairly. Guests will board from both the main queue and the Queue Assist queue in a balanced way. The Queue Assist Pass does not provide immediate or priority access. If the Queue Assist queue reaches capacity, a return time may be issued based on the current wait time.

The approved QAP guest must accompany their party on each ride.

All ride safety restrictions apply. Final decisions regarding ride suitability and use of the Queue Assist Pass rest with the ride operator. Terms and conditions must be followed at all times.

A companion or carer (18+) is included free of charge with an additional needs ticket.

Subject to Eligibility a Queue Assist Pass may require a companion present. See QAP WITH COMPANION SUPPORT

Companions must be able to:

• Assist with boarding and exiting rides
• Communicate safety instructions
• Support evacuation procedures if required

If more than one carer is required, additional carers may receive free entry with appropriate evidence. This companion must be present and named on a QAP application for a child under 16 years old.

ATTRACTIONS REQUIRING A COMPANION (1:1 RATIO)

For safety reasons if a guest is issued a QAP WITH COMPANION SUPPORT the following six rides always require a companion to ride with the QAP passholder, even if the guest usually rides independently:

• Cu Chulainn Coaster
• Na Fianna Force
• The Quest
• Dino Dash
• Flight School
• Viking Voyage

If the named companion is unavailable, another guest wearing a QAP wristband may act as a substitute, subject to ride operator approval.

• Queue Assist Pass terms and conditions must be followed at all times. Emerald Park reserves the right to refuse to issue or to cancel a Queue Assist Pass if required.
• The named QAP passholder must be present on each ride.
• The QAP must be presented to a staff member at the designated QAP loading area before accessing the ride. The QAP can be used on a maximum of 10 rides. Each ride visited requires a valid space on the pass.
• Consecutive use on the same ride is not permitted and may result in the pass being revoked.
• The pass does not guarantee immediate access. A return time based on the current queue length may be issued.
• The QAP is non-transferable, any misuse will result in confiscation of the pass.
• Only one QAP will be issued per eligible guest per day. Lost or damaged passes will not be replaced under any circumstances. Once the pass is fully used, a second pass will not be issued.
• All ride safety restrictions apply— Please refer to Ride access guide
• The QAP must be used alongside the valid Emerald Park wristband and QAP wristbands worn correctly at all times. A maximum of 4 QAP wristbands will be issued per pass including a specific QAP wristband for Passholder and companion (if required)

Companion Requirements T&C

• A named companion aged 18 or older is required for Guests aged 16 and younger or for those who require assistance using the rides.
• If applicable, A QAP passholder must nominate a responsible named companion (such as a career, guardian, or family member) to provide assistance on each ride.
• The named companion aged 18 or older must accompany the QAP passholder in all QAP queue lines and assist the QAP guest with loading/unloading and with communication of ride safety. The QAP passholder may use the ride independently* once ride safety conditions are met.
• *On the following 6 rides the companion must accompany the passholder on the rides on a 1:1 ratio: The Cu Chulainn Coaster, Na Fianna Force, The Quest, Dino Dash, Flight School and Viking Voyage
• If the named companion is unable to accompany the QAP passholder on the above 6 rides, another guest with a QAP wristband can act as a substitute companion once certain conditions are met.
• The named companion must ensure that any substitute companion is capable of supporting the QAP passholder. The ride operator will confirm whether the substitute companion can assume responsibility and effectively communicate safety procedures. Final decision is at the discretion of the Ride operator.
• The named companion must still accompany the QAP passholder when entering and exiting the rides.

Queue Assist Passes are currently issued on request, on the day of your visit. However, demand for this service has increased significantly over the past few seasons. Our team is closely monitoring applications to ensure the Queue Assist Pass policy remains fair and beneficial for those who truly need it.

Due to increasing demand, Emerald Park may introduce:

• Advance online booking
• Daily capacity limits
• Stricter eligibility criteria

While we want to continue offering this pass without restrictions, we may have to implement stricter eligibility criteria to ensure passes are issued only to those who genuinely require them.

We kindly ask guests to apply only if the service is essential, so that it remains available for those who truly rely on it. Using this service only when truly needed will help maintain shorter wait times and allow us to continue providing the best experience for all visitors.

Your understanding and cooperation are greatly appreciated.