Admissions & Guest Experience Team

Admissions & Guest Experience Team

Do you love working with people?

Are you helpful, enthusiastic, and passionate about delivering outstanding customer service?

If so, Emerald Park has the perfect opportunity for you!

Join our Admissions & Guest Experience team for our most exciting season yet and become a part of creating magical moments for our guests.

We are seeking enthusiastic individuals with outstanding communication skills to join our Admissions and Guest Experience team!

Our team is dedicated to delivering engaging and unforgettable guest experiences. Team members will have the opportunity to interact with every guest, making a passion for exceptional customer service indispensable.

Role & responsibilities

At Emerald Park, every day is unique. You’ll have the chance to engage with guests, solve challenges, and contribute to creating unforgettable experiences. Our team thrives on teamwork, positivity, and a shared passion for making every guest feel welcome.

As a seasonal team member in our Admissions Department, you will play a key role in creating a positive first impression for our guests. Your responsibilities will include:

• Welcoming Guests with a warm smile and providing helpful information about their visit.
• Processing Bookings at admissions tills quickly and efficiently.
• Promoting Memberships to guests and explaining their benefits.
• Handling Guest Feedback, resolving inquiries with empathy and professionalism.
• Providing support in administrative and communication tasks.

Where You’ll work:

• Admissions tills and kiosks.
• Membership Sales Office.
• Welcoming guests at entrances and assisting at the exit gates.
• Supporting the Bookings & Enquiries team.
• Helping with exciting seasonal events.

Requirements

• Applicants must be 17 years or older by March 29th, 2025.
• Prior work experience is not a requirement and we welcome individuals who are entering the workforce for the first time.
• This is a seasonal contract position. Estimated start date March 29th – September 28th, 2025. Contracts may be extended.

Skills

We’re seeking individuals who:

• Have exceptional communication skills to connect with guests and team members.
• Love working in a fast-paced environment and thrive under pressure.
• Are team players who go the extra mile to ensure every guest has a memorable experience.
• Are enthusiastic, approachable, and organized.

Candidates with previous experience in cash handling, customer service, and EPOS sales will be considered favourably but not a prerequisite.

Full training will be provided to team members before commencing their work with the Admissions & Guest Experience Team.

By joining the Admissions & Guest Experience team, you’ll gain valuable skills in customer service and teamwork while being part of a fun, supportive, and dynamic environment. If you’re ready to be the face of Emerald Park and help create lasting memories for our guests, we’d love to hear from you.

Apply now to start your exciting journey with us!

Disclaimer

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

Only successful applicants will be contacted for interview.