Bookings & Enquiries Team

Bookings & Enquiries Team

Are you ready for a working day like no other? Come be part of the Bookings & Enquiries team at Emerald Park as we prepare for our most exciting season yet!

We are seeking outgoing, well-organized, and confident individuals to become valuable members of our dynamic communication team. We have both part-time and full-time roles available on this team. This role offers a fantastic opportunity to enhance your communication and customer service skills while contributing to creating unforgettable experiences for our guests. Whether you’re just entering the workforce or looking to build on your skills, this is the perfect opportunity to grow and thrive.

Join our team and be part of an exciting journey in delivering exceptional service and fostering positive connections with our visitors!

Role & responsibilities

As a key player on our team, your primary responsibilities will include:

• Promptly responding to sales, bookings and general inquiries via phone and email.
• Processing booking transactions efficiently.
• Overseeing the sale of all packages and events organized in Emerald Park.
• Recording and reporting on communication data and trends
• Engaging with Emerald Park guests prior to their visits, ensuring a seamless and enjoyable experience.

Areas of work

• Bookings & enquiries office in Emerald Park.
• Assisting with the Admissions team if needed.

Requirements

• Applicants must be 17 years or older by March 29th, 2025.
• Prior work experience is not a requirement and we welcome individuals who are entering the workforce for the first time.
• This is a seasonal contract position. Estimated start date March 29th – September 28th, 2025. Contracts may be extended.

Skills

The ideal candidates will possess:

• Ability to work effectively as part of a team.
• Strong guest empathy and engagement skills.
• Excellent people skills.
• Clear and effective oral and written communication.
• Proficiency in basic computer skills.

Your friendly demeanor, coupled with excellent organizational skills, will contribute to the overall positive interaction and satisfaction of our guests. If this sounds like you, please apply here.

Previous experience with reservation and bookings is a bonus but not necessity.

Full training will be provided to team members before commencing work with the Booking & Enquiries team.

Apply now to start your exciting journey with us!

Disclaimer

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

Only successful applicants will be contacted for interview.