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Guest services at Emerald Park
At Emerald Park, we strive to make every guest’s visit as smooth and enjoyable as possible by offering a range of convenient services. These include locker hire, Electronic Convenience vehicles ( ECV) and wheelchair rentals, mother and baby feeding rooms, accessible parking, EV charging stations, and designated smoking areas. We are always looking for ways to enhance the guest experience, so if you have any suggestions for additional services, we’d love to hear from you!
Locker Hire
There are two locker bays available to store anything from phones or handbags to larger luggage. The lockers are located outside the gift shop doors as you exit the Air Race door in admissions and a new facility opposite the sweet station in the Junior Zone.
The lockers operate using a contactless QR code with prices from €6-€10.
Stroller Hire
We have a limited number of strollers (single & double) available to hire, available on a first come, first served basis.
Single strollers are hired at a cost of €20 per day with €10 refundable deposit which will be returned once the stroller is returned in the same condition .
Double strollers are also available for hire for a €30 per day with €15 refundable deposit which will be returned once the stroller is returned in the same condition .
Strollers are available from the admissions office.
Electronic Convenience vehicles (ECV) Hire
We will have a limited number of Electronic Convenience vehicles ( ECV) for hire available on a first come first serve basis.
Electronic Convenience vehicles ( ECV) are available for hire at a cost of €50. A €25 deposit will be refunded upon the scooter’s return to the main Admissions building in accordance with the hire conditions.
As there are a limited number , We advise guests who depend on a EVC/ mobility scooter to bring their own if possible.
Please note that Electronic Convenience vehicles ( ECV) will only be hired to individuals 18 years of age or over.
ATM
There is currently one ATM onsite located in our admissions building.
Nursing Room
We have a quiet space available for feeding in our nursing room.
Our nursing room is located beside Dunk, check out our park map for how to get there.
Accessible Toilets & Accessible Changing room
Accessible toilets are available throughout Emerald Park. You will find their locations identified on our park map.
We have an accessible changing room on site, with an adjustable changing bench and a hoist.
For access, please speak to a member of staff when you check in at admissions, who will give you a code to use for the day.
First Aid Centers
Emerald Park has two dedicated First Aid centers: one located behind the Sweet Station and the other within the 5D Cinema building.
Our medics roam and monitor the park throughout the day, and First Aid centers are not permanently staffed.
If you require assistance and do not see a medic nearby, please notify a team member, and they will promptly contact a medic to assist you at your location.
Electronic Vehicle Chargers
New for 2025
We offer convenient EV charging stations near the Admissions building, with spaces clearly marked in green. The charging block includes two designated disabled bays for accessible parking.
Important Information:
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Charging Lead: Please bring your own charging lead.
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E Power App: To use the chargers, download the E Power app. You can use it as a guest without needing to sign up. (It’s quick and easy!)
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Charging Time: The time it takes to charge your car varies based on your vehicle, battery size, and current charge level. Most cars can be charged from 0% to full in approximately 7 hours.
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Charger Specs: Our chargers are 22kW standard chargers.
Pre booking to reserve your space is available for a fee of €5. This pre booking must be made when you are Purchasing your tickets. This fee is separate to charging fee.
For any assistance, please visit the admissions team
Lost & Found
We will do our best to locate and retrieve any items that have been reported as lost within the park.
While we strive to help reunite guests with their lost items, Emerald Park is not responsible for lost, damaged, or unclaimed property.
If you have lost an item during your visit , please report details to the reception desk in admissions before you leave or contact the team as soon as possible using our web form.
All found items will be stored for up to 30 days from the date the item was recovered. Items not claimed within this 30-day period will be donated to charity as part of our standard policy. Unfortunately, after this time, we are unable to recover or return these items.
To claim a lost item, guests must provide a detailed description of the item, including identifying information. Guests will be required to show identification when collecting high-value items such as phones, wallets, or jewelry. For larger items or items that cannot be easily posted (e.g., strollers or bulky clothing), guests are responsible for arranging collection or delivery via a courier service at their own cost.
Smoking area’s
There are designated smoking/ vaping areas available in the park, these are the only areas onsite where smoking is allowed. Our staff will be happy to direct you to the nearest one upon request.
Smoking/vaping is not allowed in any other outdoor space, queue, restaurant, shop or attraction and cigarettes or vapes are not sold on site.
Failure to adhere to this will result in removal from Emerald Park.
