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Park accessibility
We want everyone to experience the joy and wonder that comes from a visit to Emerald Park.
Welcome to Emerald Park
At Emerald Park, we are committed to creating an inclusive and enjoyable experience for all our guests. We warmly welcome visitors with additional needs and strive to ensure that everyone can enjoy a safe, comfortable, and fun-filled day in the park.
We work closely with a number of additional needs and accessibility advocacy groups, and continuously review our processes based on guest feedback. We are always happy to listen and, where possible, make positive changes that enhance the experience for all.
As members of the International Association of Amusement Parks and Attractions (IAAPA), guest safety is always our top priority. Some rides and attractions can be physically demanding, and for safety reasons, there may be occasions where access is restricted if we believe there is a risk to a guest’s wellbeing. We appreciate your understanding that any such decisions are made with safety in mind and in the best interests of all our visitors.
Before you visit
We look forward to welcoming you to Emerald Park! Here are some helpful things to know about tickets for additional needs guests, carers, and pregnant visitors.
Our facilities
Before you visit, find more information about parking, our accessible toilets, and other facilities, so you can plan your Emerald Park visit effectively.
Ride safety
The safety of our guests is our top priority. Find additional information that may be relevant to guests with additional needs or disabilities here.
Social stories
In collaboration with our charity partners, JAM (Just a Minute), we have worked together to create a social story guide with helpful information about what you can expect during your visit to Emerald Park.
Queue Assist Pass
We want everyone to enjoy their visit to Emerald Park! That’s why we can offer Queue Assist Passes to guests with additional needs who may have difficulty waiting in busy queues for attractions.
